Ying C.

Do yourself a favor and go to a hotel. I rented a place last March of 2017 and when we got there the bed has rodent drippings on the mattress. We didn't stay there at all and ended up renting at the Mariot in Emeryville. The hotel was only $100 more than their rental at airbnb. I called airbnb customer service and told them the situation while in the rental to ask for a refund. They made me call them a lot. I sent them photos and they said it wasn't enough. Long story short they didn't issue refund. I called my credit card company mailed them the photo and I'm glad chase refunded me everything. Don't expect Airbnb to issue a refund. Book a hotel instead to make sure or if you encounter a problem make sure take photos report it to them at once then ask refund from your credit card company.