YIna N.

U-Haul used to be good, rentals are easy and quick pick up. Recently they are trying so hard to catch up with the times, and is doing check in and pick up online. The online system is so slow and stupid it took 40 mins to "approve" my rental. I canceled it in the end coz I'll never want to rent from U-Haul ever again. And you too, don't waste your precious time at this $#*! hole.

They either came broken or took forever to grow. The replacement tree that they sent ended up dying. They also like to deny that your tree is dying until the last moment of your deadline to return then they'll admit the tree is dying. Really annoying in my opinion.

I ordered an ipad this year on Dec 24 to ship to a store nearby. It says the item will arrive Dec 29-Jan 2. Since I am only on a trip here until the 2nd, I figured that would give it just enough time. BUT NO. The website sneakily updated the arrival date to Jan 4 a few days later. I called customer service to ask where the ipad was, and nobody seemed to have an idea. I said I would not be able to pick up after Jan 2, the staff offered to re-order a new ipad for me honoring my original price (it was on sale during christmas) and ship to Hong Kong for me for free. Great. Then I had to talk to two more people of different departments, only to be told that since they don't ship digital items internationally anymore, there's no way they can do that for me. I asked if I can get any reimbursement in one form of another for my lose (shipping to HK by a friend) and the frustration in all this, she just flat out rejected me. Really? This is the $#*!test retail store there ever is on earth. Big fat corporate mongol lying and stealing hard-earned money from our pockets. I wish they go bankrupt ASAP. NEVER SHOP THERE, unless you want a load of troubles and have extra cash to drop.