First I ordered 2 t-shirts with medium size, they arrived a little bit late because of religious holiday so that was not on their end. Anyway, medium didn't fit me, it was too big so I said I want to replace it for the small ones. They waived and sent me replacement products but they sent it medium again. Now, I contacted with them and they will be sending the small ones, I will wait for them.
The policy is solution-based which what matters to get the job done. And the support team is really competent, which I am really happy about.
I also wanted to cancel my other order and they did it quickly as well.
Only thing left is to receive small ones and start wearing them :)