I ordered a ski helmet for an upcoming ski trip. To make sure that I received it in time, I paid extra to have it delivered within 5-12 days. It is now 4 weeks since I ordered, and did not received the item. All they said when I complained was that I should be patient. And they refused to reimburse me, claiming that they will do it only when I send the item back (how can I do it when I never received it). Never had such problems with aliexpress ot dx.com. Stay away from these crooks.
Dear Yigal M,,
I am sorry for such an inconvenience. Supervisor Fabio raised a ticket to help you: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14826071
Thank you