Avoid buying on newegg. It's very likely that you'll lose your package, and their customer service does nothing helpful to find your missing package. They will waste your time with useless responses and there are no way of responding to their decisions once they process (most likely deny) your claims. With incompetent service like this you'll understand why so many people report missing packages with newegg - delivery companies are allowed to make mistakes and the customers are left to bear the consequence.
Hello Yifu,
We are truly sorry to hear about your recent experience with us and we would definitely like to have this further investigated. In order to do so, can you please send our team email at wecare@service.newegg.com.
Thank you,
Eva [ Newegg Support]