Yevhen P.

Where is my laptop
13th Jan 2018@ 10:07 AM

You Said:
Hi, it has been about month since i send you my laptop for repair or replacement. And i still waiting for response. Would you please update me what is going on?
Re: Where is my laptop
13th Jan 2018@ 10:20 AM

ESURRANTY Said:
Your account notes show the device was sent to the Apple repair depot for diagnosis and repair. The latest update from them shows that the graphics chip must be replaced and that requires the board to be replaced. The request is pending underwriter approval. For more up to date information, please contact your assigned claims representative directly by email during their normal business hours which are Monday through Friday from 8am to 4pm EDT.

Thank you for being a valued eSURRANTY.com customer.
*
23rd Jan 2018@ 5:45 PM

You Said:
I have been send couple emails to * about my computer, and i never received any response from him. I send my computer to you almost 2 month ago, i still waiting for repair or replacement. Rick Lewis ignoring my emails. Now i am afraid my computer is gone and my money. If I would not receive any confirmation about my computer status or any email from *, i will contact police. Where is my computer?
Re: *
23rd Jan 2018@ 5:49 PM

ESURRANTY Said:
The account notes show Your device was sent to the Apple store that we contract with and they referred it to their repair depot. We have not received any notes from them within the last week so I will send a request to our managing agent to contact them and send you an update as to the status.
*
30th Jan 2018@ 6:36 PM

You Said:
I never received response fro * since about month. I send him 3 letters and he did not even respond to me. Where is my laptop, it is already more then month. I need supervisor phone number so i can contact with him. Give me please update on my laptop and supervisor phone number.
Re: *
30th Jan 2018@ 6:42 PM

ESURRANTY Said:
* is the claims department manager and the notes on the account show that he replied to your inquiries as to the return of the device stating that he contacted apple's repair center where the device is asking them top update him as to what the delivery of the repaired device will be. The response was that the devices graphics chip had to be replaced and that it was on backorder for that device. I will forward your ticket to him as well. His hours are 8am to 4pm EDT., Monday through Friday.
Where is my laptop
3rd Feb 2018@ 2:38 PM

You Said:
I would like to know where is my laptop. It is already two month since i send my computer. How long i have to wait. I need supervisor phone number to call about this. It is unacceptable to wait so long. I pay money for quick service not for service like this. I need to talk to some one from higher management. * provide worse service i ever experience, i send him three mails with no response. How long i have to wait for my computer?
*
5th Feb 2018@ 5:48 PM

You Said:
I would like to know where is my laptop. It is already two month since i send my computer. How long i have to wait. I need supervisor phone number to call about this. It is unacceptable to wait so long. I pay money for quick service not for service like this. I need to talk to some one from higher management. * provide worse service i ever experience, i send him three mails with no response. How long i have to wait for my computer?
Where is my laptop
6th Feb 2018@ 5:42 PM

You Said:
I would like to know where is my laptop. It is already two month since i send my computer. How long i have to wait. I need supervisor phone number to call about this. It is unacceptable to wait so long. I pay money for quick service not for service like this. I need to talk to some one from higher management. * provide worse service i ever experience, i send him three mails with no response. How long i have to wait for my computer?
Worst company ever. If i will not get response till tomorrow i will submit clain to American Consumer Council.
7th Feb 2018@ 6:54 PM

You Said:
I would like to know where is my laptop. It is already two month since i send my computer. How long i have to wait. I need supervisor phone number to call about this. It is unacceptable to wait so long. I pay money for quick service not for service like this. I need to talk to some one from higher management. * provide worse service i ever experience, i send him three mails with no response. How long i have to wait for my computer? This is first time i`m experience service like this. I will leave worst review on every social media. I have been sending emails for about month with no response.
Unbelievably bad service
9th Feb 2018@ 1:29 PM

You Said:
I did call to your company many times and nobody call me back and pick up phone. I need supervisor phone number. I need to know where is my laptop. It is 2 month since i send it. Give me back my laptop. Worse service ever. Or i should call authorities?
I would like to know where is my laptop. It is already two month since i send my computer. How long i have to wait. I need supervisor phone number to call about this. It is unacceptable to wait so long. I pay money for quick service not for service like this. I need to talk to some one from higher management. Rick Lewis provide worse service i ever experience, i send him three mails with no response. How long i have to wait for my computer? This is first time i`m experience service like this. I will leave worst review on every social media. I have been sending emails for about month with no response.
Review
9th Feb 2018@ 2:01 PM

You Said:
Now you can read reviews that i left. I will wait your response till Monday. If i will not receive your response i will contact Authorities.

Sincerely,

Yevhen Pavelko MD PhD
I want my laptop back
10th Feb 2018@ 10:58 AM

You Said:
Please send me my lap top as it is, I don`t want you to repair my computer any more. It is too long. I just need my computer back. Send me my computer.
I`m calling to police
10th Feb 2018@ 11:13 AM

You Said:
This is my laptop, i paid money for this. I paid you even deductible, and i will do depute if you not responding. Give me my lap top back. And answer my question.We will, at our option, repair or replace the
Covered Product within fifteen (15) business days. Repairs to a damaged Covered Product
Will be performed at an Authorized Service Facility determined by us usually within one (1) to
Three (3) business days.
Where is my laptop
13th Feb 2018@ 6:31 PM

You Said:
Where is my laptop? How long i have to wait? I don`t want you to repair my laptop anymore. Just send me how it is.

*Personal information redacted by admin