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I purchased 10k worth of what suppose to be commercial grade furniture with in a week of my restaurant being open chairs are coming apart and braking left and right contact costumer service via email because you can't get someone on the phone I send pictures and this is the time nothing has been resolve I been trying to get answers is been almost 3 months now
If anyone is interested in pursuing a class action lawsuit please let me know we can do this as a business owner I find this repelant and hard to believe
Yeslin K.'s review of Dot & Bo earned 8 Very Helpful votes
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Hi Yeslin,
Thank you for taking the time to share your honest feedback. We are so sorry to hear of the trouble that you have had with your chairs and sincerely apologize for any delay in communication.
We see that you're currently working with one of our Customer Relationship associates, who is able to provide you with the most accurate and updated information from the designer of these pieces. In order to send replacements, it's critical to obtain any details that we may need to send along to the designer. This helps us to ensure the issue is properly remedied.
Last week, we were waiting to hear back regarding the dimensions of the chairs that you received. When you provided us with this information, we sent this over to the designer immediately. At present, our Customer Relationship team is working tirelessly with the designer to get you an update as quickly as possible. Please know we definitely understand the urgency of the situation and are hoping to resolve this for you expeditiously.
Thank you so much for your continued patience, Yeslin!
Very best,
Dot & Bo Community Management