Bank of America Customer Service is awful. I can honestly say this bank is definitely the worst. I'm am constantly having issues with them and they just don't care. My credit card was hacked and I got one unknown transaction with $300. After calling, spending many many days on the phone to communicate with multiple customer service agents, that amount is still on my transaction and it affected my credit score extremely fast. My credit score decreased 107 points because of that amount. So hopefulnessing and frustrating with them. I haven't thought I can hate any bank like Bank of America.
I am happily closing my account and never looking back if they were able to solve that issue.