Yenchi N.

Today is 1/26/2018 and here is my bad experience with Vestiaire Collective. I'm Yenchi, a new seller in United State base who just joined Vestiaire Collective over a month ago, on December 9th 2017, and started posting items for sale on 12/14/2017.
I sold a Gucci jacket (# *******) with its wide (3.5 Inches) double metal buckles patent leather belt. I wrapped the belt with white tissue paper but purposely left the big buckle shown thru so whoever open the package will see it immediately and would not miss it. I took a picture of the jacket with the wrapped belt before sealed the Fedex box and let the worker at Fedex know one more time that there are 2 items in this box: a jacket and a belt. Mailed the box at 9:32 AM on 1/9/2018.
I got and email from VC Quality Control in New York Office that they received the box at 11:23 AM on 1/11/2018, 2 days after I sent it from California. By 1:30 PM, I received another email from VC stating that the belt is missing and I either should sell the jacket at a lower price or have the jacket return to me at my expenses for all the shipping.
I called the company immediately but they were closed for the day. I emailed VC, attached the pictures that I took, and asked for an investigation into the missing belt because I dont think that anyone would miss that big belt by accident. By 1:43 AM the next day, 12 hours after my email, they didnt reply but I got message on their online site stated that the buyer had declined the new price offer (which I DID NOT agree to sell because I havent been able to talk to a VC rep) and that I must relist the jacket without the belt at the lower price that they dictated or take it back and pay the shipping!
I called the company at 7:35 AM on 1/12 and talked to a gentleman name Richard. He replied in a hurrying voice that the company will look into the case and contact me later.
I received another message from VC at 3:25 AM on 1/11 notifying me that another of my item, my Dries Van Noten wrap skirt (#*******) was sold but now I will not ship this item fearing that it will be lost as well. Luckily, I havent posted other more valuable items that Ive intended to sell yet.
I called again on 1/16/2018 and the answer was they are still working on my case and will get back to me. I called again many times and each time only hear promises that someone will contact me about the missing belt. It has been half a month and no email or call from VC.
It is a fraud that Vestiaire Collective acts (and charge us) as the broker for the sellers and buyers when VC doesnt have the abilities to protect our merchandise and not able to manage their working facility.
But after hundreds of complaining about the losses, the situation is still the same: a hot bed for missing merchandises and without reasonable explanation or communication or compensation to the customers!
They dont communicate with me or let me communicate with the buyer to let she know what is happening. They just confirmed the missing belt and shuffled the new price of the jacket without the belt to the buyer and of course she cancelled the sale. Who in the right mind would not cancel this odd deal? By the way, this is the Gucci Jacket item # ******* if the buyer ever happens to read this post.
As a seller, I want to be able to sell as many items as I possibly could so I want the buyers to be happy with my items and come back to buy more. I carefully listed all the details about my items including all the flaws with pictures. I really appreciate all my buyers. My relatives dog was going thru major health issues and the hospital bill was over $6,000 and counting. I want to help him and value his life over my stuff. I start selling for the first time and motivate to sell and raise money as fast as I could. I chose VC because I thought that I could trust a company that act like a broker to be safe for both the sellers and buyers. What a big mistake that I made! I truly felt sorry for whoever in the worse situation than my relative sick dog to must take the belt (it's just too big to be lost). However, the way that Vestiaire Collective was unable and unaccountable to manage their workers and ignoring customers are unacceptable.