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yaswan a.

  • 1 Review
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Experience: Business

Member since March 2021

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1 Review by yaswan

3/16/21

I will simply attach my email to fishisfast below which I believe will explain fairly well.
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I would like to make a complaint regarding the current pending parcel (Parcel #xxxxxxx) in my locker.

I have been trying to ship this item since Tuesday but have been met with one fiasco after another.

First, I received a message saying that two of my items contained batteries even though they did not. Even though I have provided plenty of detail regarding these items they are still marked as having batteries. THEY DO NOT CONTAIN ANY BATTERIES.
When asking support why these items were being held back, they then told me the reason they were being held back is because they were electronics and electronics cannot be shipped with liquids. This is obviously not true as:

Electronics have been shipped with liquids by you before
Such a restriction has not been and still isn't mentioned in your list of restricted items here
A similar item was packed in with the supposedly prohibited items

Despite my insisting that there was no such restriction and asking to speak with a supervisor, support continued to hold up the item until I provided links to easily searchable information available online about the items and refused to forward me to senior management

Then support tried to restrict me from using USPS as a delivery option (FedEx and DHL are not reliable shipping options to Sri Lanka). When I began to pursue their reasoning and asked to speak to senior management (second time), suddenly electronics can be shipped with liquids and USPS has become an acceptable option. I was told everything was fine and the item would be processed

One day later there was a new problem. Listerine mouthwash (an anti-sceptic), now apparently cannot be included because it "contains" alcohol. This is also ridiculous.

Listerine has been shipped to Sri Lanka by me using Fishisfast via USPS many many times before
If you were to block all products that "contain" alcohol this would include medicines, cleaning fluids, aftershave, colognes, perfumes, flavouring extracts and countless other items which is a joke.

I wanted my parcel to be shipped by the end of the working week so I simply accepted leaving this item out as it is cheap and easily replaceable. I paid for shipping and insurance and was hoping for the item to be picked up by the end of the working week. I was told everything is fine now and the item would be processed now

The next day suddenly there is yet another problem. Now my item descriptions are too vague and the parcel is being held up until I insert the brand name into every line item.

This is not a requirement by any customs declaration
Is illegal as it infringes on my right to privacy
The item description has been filled in a way consistent with its HS codes. Sri Lankan customs officers do not recognise brand names and product codes. Filling them in with brand names and product names leads to extremely long delays. The item descriptions have been filled in this way FOR A REASON

It is not reasonable to expect me to incur multiple times the fair shipping charge, and multiple delays, because random members of your team have decided they are going to change the way they interpret shipping restrictions without prior notice. Had the new interpretations been notified I could make the decision either to not purchase the items or use a different freight forwarder (which is what I will do from now on). Moreover, these interpretations are demonstrably wrong.

I requested to speak to senior management three times and I was deflected each time until I conveyed that my next recourse would be a complaint to the Consumer Financial Protection Bureau.

I have been using FishIsFast since 2018 and have never had to deal with such a nonsensical line of questioning from support and obnoxious processing from the warehouse. There has clearly been a change in team members either within the support team or at the warehouse with the resulting level of service now completely unacceptable. This apparently has all been done in the name of appeasing some ridiculous bureaucrat somewhere in the value chain. Please ship out my parcel ASAP as I want to sever ties with FishIsFast as soon as possible and would like this relationship relegated to the trash heap.

====================

A few days after leaving this review My account has been suspended!

DO NOT USE THIS SERVICE

Received email below:

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Your Fishisfast account has been suspended.
Hello,

We're sending you this email to inform you that your Fishisfast account has been found to be in violation of our terms and conditions. As a result, your account has been suspended and locked. We can no longer offer our services to you.

If you have any items in your locker, please contact us to arrange their return to the store at no charge. Any future shipments received at our warehouse will be returned to the store as well.

Any future accounts opened by you will be detected and automatically closed. We thank you for your cooperation in this matter.

Fishisfast

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