Yassin O.

Please help us close this company <Xralight> worst customer service. Also they follow part of their police and not follow the other.

Police:
Get this their Police indicate that for return items they will charge you 20% refund. Are they serious, why doesnt that information display during item selling. That way we can decide if we want to deal with refund fee or not. Another police or rulls that display when you buy item is, after you buy some amount of product you will get 3-7days free shipping. But if they mess up on you product they will not follow that police. And you have to wait for 3-7days more. I mean WTF is with that kind police, they follow one police and not the other.

Customer service:
Worst Customer service ever i deal with, they dont have single respect for their customer. They talk to their customer like they give you money or give you product. I have never been disrespect by customer service and this was the first time. I all ways speak with them with respect and honor. This company special "the live chat" you say some type greeting and their respond is "Yes". Its like 0 respect for their Customer, also if they dont like the way you talk to them expect to be banned from Live chat or get hang off on call.

Xralight worth company ever, i report to paypal and open claim against them. And if paypal continues dealing with such company i will have to stop using their payment options. I already request from paypal to do something about this company, please help us to something about xralight. So you dont have to deal with such company ever again