Yashira F.

My package was soo called "delivered" by one of your delivery persons on 3/15/19 at 10:58am. My family was home all day and NOBODY knocked on the door to leave a package. Supposedly your delivery person left it in front of the door. The Crazy thing is i FORGOT to put an apartment down in the delivery address! On 3/13/19 12:44pm it was scanned to be out for delivery. You guys wrote online on the update that the apartment is either missing or incorrect! At 6:43pm on 3/13/19 You guys somehow managed to correct the apartment number and had the package on its way to be delivered! WHAT APARTMENT YOU GUYS UPDATED IN YOUR SYSTEM BECAUSE IT WASNT MINE! On 3/14/19 9:14am my package was out for delivery, at 12:49pm "supposedly" my family wasnt home when the delivery attempt was made. 3/15/19 9:22am package was scanned and out for delivery. 3/16/19 7:07PM an investigation was started! Yesterday i called to follow up with the investigation, and you people closed the case, because your delivery person said he delivered that package. I NEVER RECEIVED MY PACKAGE! MY APARTMENT WAS MISSING! HOW YOU UPDATE AND PUT AN APARTMENT DOWN BUT CANT CONFIRM WITH ME WHAT APARTMENT YA HAVE?! THEN YOU NEVER REACHED OUT TO THE DISPATCHER TO FIND OUT WHO WAS DISPATCHED WITH IN THAT AREA TO DELIVER MY PACKAGE! YOU GUYS NEVER TRIED TO REACH OUT TO NYCHA TO SEE IF YOU CANT CHECK THE CAMERA FOOTAGE TO SEE IF AND WHERE DID YOUR DELIVERY PERSON DID WITH MY PACKAGE! 8 DAY INVESTIGATION AND YOU GUYS ACCOMPLISHED NOTHING! DIDNT INVESTIGATE ANYTHING! I WANT MY SNEAKERS OR MY MONEY BACK!