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Let's start with this lots of beautiful pictures of dresses on their website with a promise of 7-10 days to ship your item. I received my order TWO MONTHS after I had placed it during which I kept trying to reach out to check the status of my order and no response.
Then when my items finally arrived they were nothing and I mean literally nothing like pictures/description ( I am attaching pictures of one dress which on the website clearly states it is a chiffon dress and what I received was not).
After multiple email they asked me to ship the items back to their wear house and be myself responsible for the shipping fees and refusing to be responsible for it! Just awful awful experience stay away.
Tip for consumers:
Do not order from them
So I ordered 6 items all had shipped withing 24 hours, 3 were shipped after 2 weeks and arrived separately 3 are not here yet and it has been a month. The tracking number provided shows NO information. Every time I contact them I get the same response to WAIT with no information in how long. I am leaving on a trip that I wanted the 3 other items for. I feel very disappointed amd once I googled reviews on their website I found a lot had the same issue. I just wish I had reviewed it before ordering.
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Empty.
Dear customer,
Nice day.
Sorry for the waiting time and we sincerely apologize for the waiting time.
Generally we can ship these items marked with “ships within 24hrs” within 24hrs as we promised. But some of your items was out of stock. We managed to get you a new one from our factory in order not to let you down which caused delay. Really sorry for that. Hope you can kindly understand and trust us.
And about these three items you haven’t received. We have checked for you and found that they have been shipped on 28 May already.
LN945328997CN is your tracking number and you can track it via http://www.17track.net/en/result/post-details.shtml?nums=LN945328997CN. The tracking information shows that it has been delivered already. Have you got your order now? Is everything ok?
We are so sorry for all inconvenience and for keeping you waiting. Please accept our sincere and unreserved apology.
If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Yours sincerely.