Yan v.

Update for the review copy/pasted below:

Claim CL*******- eSURRANTY Policy # *******

Another month has passed and I'm still waiting. Right after posting on this website my first review about this company a representative contacted me after a month waiting for him. He told me to not worry, and he promised that he was going to speed up the claim. Well, its been another month since then and I'm still waiting. I wrote them again several emails and messages through their website and never got an answer.

OLD REVIEW FROM A MONTH AGO:

THEY CHARGED ME $360 FOR MY CLAIM, I HAVE NOTHING BACK FROM THEM, AND NOW THEY ARE MISSING

10/28/2017:
I lost my Iphone 6S six weeks ago. I made the claim, immediately the day after they charged my credit card a $189 deductible, $69 extra for the iPhone with 64gb memory, and $99 for a temporary replacement phone while processing the claim.

THEY HAVE NOT SEND ME ANYTHING YET, THEY NEVER ANSWER MY EMAILS OR MESSAGES THROUGH THEIR WEBSITE.

THEY CHARGED ME $360 FOR MY CLAIM, I HAVE NOTHING BACK FROM THEM, AND NOW THEY ARE MISSING - SCAM -

11/03/2017:
**Update: A few minutes after writing this review they responded to the review. Seems like they are fast for this kind of things. A couple hours after the review I was also contacted by the claims manager... What a coincidence, right? Well, I responded him immediately, like 2 minutes after receiving his email, and seems like I'm gonna have to wait another 6 weeks to get an answer from him again. OH! And just to make it clear, I don't have any email in my junk folder from Esurranty, I check my junk folder almost every day, so that excuse does not work for me!