Low Cost Service, Low Reliability on deliveries and keep your money on returned items.
In case that happens to you :
Ambient Direct has contracted with Trusted Shop.
I've got in touch with Trusted Shop (*******@trustedshops.de) and asked us for some help. They are doing a pretty good job.
Be aware that AmbientDirect.com has to fully reimburse you in case of error (this is part of the contract with Trusted Shop).