We apologize for any confusion, but downgrade is simply our term for cancellation. Therefore, it looks like your account was cancelled as of 6/13/2021. We've sent you another confirmation email as clarification, but if you have further questions or concerns please respond back to it and we can assist you from there.
Hello Yan,
We apologize for any confusion, but downgrade is simply our term for cancellation. Therefore, it looks like your account was cancelled as of 6/13/2021. We've sent you another confirmation email as clarification, but if you have further questions or concerns please respond back to it and we can assist you from there.