Yanice p.

I only have one bar while at home despite living just eight blocks away from their (at&t) cell tower. Four blocks north of my home I don't have a signal at all. I only have sos no bars No 4 no 5 no L no G nothing. It's been this way for over a year since I went to at&t they always say we'll troubleshoot and that does nothing it might get me two more bars and 5ge which goes away in about Fifteen minutes. I don't have a signal on the highway or at work. I traded in my iPhones which canceled out the price of the iPhones I have now. But AT&T is telling me that in order to leave then i have to pay them "what's owed on the phones. Which should be nothing because I traded in my phones for these phones. They won't give me my phones back and they won't take these phones back anything they have no damage. And they keep yelling that 14 day buyers remorse although I've called them during the 14 days about the service. Then i asked them about arbitration which is in the contract but they no longer go through arbitration somehow they can change the contract in their favor but won't go against it for a loyal paying customer even though it's their fault that i don't have service or signal. I would not recommend this company at all for anything they lie and tell you that something is in the contract when it's not. They take your phone and still make you pay them for the phone you traded your phone for if you leave them. You have no service no signal no nothing and they can't fix the issue they just give you the runaround from one department to the next then back around again and again and again. The pics show how I have one bar after they did troubleshooting also how I couldn't connect to the internet while I was on the phone and how just 23 minutes after troubleshooting I have one bar again

They say no refunds only exchanges but how can you exchange something that you've never received? The number they have listed, no one ever answers and they take weeks to respond to your email. I ordered 9/13/2019 today is 10/21/2019 and I haven't received anything the order is paid for and I've asked for a refund but was told that they don't refund even if you never received any item(s) i don't recommend this company and I have reported them to the BBBi hope they close this business down and sue the owner I want my money back