Do NOT send your phone or device to this site! They offer you a good price, it takes forever for their packaging box to arrive, then it takes forever for them to receive it and "assess" it. Then you get a little more than half of their original quote! The SLIMIEST business practice EVER! They find problems or scratches that did not exist when you send them your phone! I only had my phone for a year and used the most expensive otter case and screen cover. ALWAYS! Don't fall for their BAIT AND SWITCH tactic. This business is a LAWSUIT WAITING TO HAPPEN! And I know! My son is a lawyer! This company board members need to check what their employees are doing, unless they want to lose everything in hundreds if not thousands of cases! WAKE UP BOARD MEMBERS! THIS IS NOT AN HONEST WAY TO CONDUCT BUSINESS IN USA! YOU WILL END UP PAYING FOR IT, IF THIS PRACTICE DOES NOT CHANGE!