Yamica P.

I wasn't going to even bother with writing about my absolutely horrible experience with Home Advisor, but they won't leave me alone, so here it is. I signed my company up with them shortly after I went into business. I didn't care for their terrible standard operating procedures, so I canceled my membership within 4 months of paying for it. 2 months later, I receive a threatening letter about paying for charges incurred AFTER I canceled. I called them to straighten it out, but surprise-surprise, they suck at straightening things out. I spent about 30 minutes on the phone with them and at the end of the phone call, I was assured that my account had been canceled, "we're sorry, blah blah blah". I considered that the end of things and went on my way. To this day, I am STILL receiving unsolicited leads on an account that is supposed to be disabled/inactive/canceled/dead. To say I'm frustrated would be a gross understatement. At this point, I probably have high blood pressure due their incompetence. I can't fathom how they remain in business. If you are a small business owner in the construction or home improvement industry, do not - I repeat - DO NOT waste your time or your money with these fools. There's a reason why you can't leave a Google review about them.

I called to get an explanation of why the Experian and Equifax scores were not updating. Frustrated with my lack of understanding, the "customer service" rep actually caught an attitude like a high school girl, and then subsequently HUNG UP ON ME. Yeah, great way to spend $30. If you don't need help, the site is great.