Yalenni V.

TLDR: items take forever to arrive. They won't give you refunds. They are deceiving liars who ignore your emails and keep your money

I never ever write reviews but I needed to this time because these people are horrible. Oh my god possibly the worst costumer service on the PLANETTTT. I ordered a dress on the 10th of July and paid for expedited shipping which is 2-4 days because I have a wedding to go to on the 21st of this same month. Two days pass and I realize they haven't even sent me a shipping number. I email them, then they come to tell me that they need 9-11 days to make the dress, 2-4 days to ship it, and that it would get here on the 22nd. I had no clue that they made the dresses to order and I feel like they should have something on the main page that says they do so. You know where they put it? Deep as hell in their policy tab. If I had know this I wouldn't have ordered anything. So I asked for them to cancel the order and to give me a refund. I emailed them three times on the matter and they ignored me all three times and Instead they told me that they'd ship it on the 17th and that it would get here on time for the wedding. At this point I didn't want it anymore and just wanted my money back and I told them not to ship it. On the 13th they shipped the dress anyway and then they sent me an email saying it was too late for them to cancel the order because they had already shipped and that i need to keep it. I was furious. Acting like they didn't see all my other emails saying NOT TO SHIP IT. I realized these $#*!s weren't gonna refund me so I called my bank and got my money back. And I'm not signing for the damn dress. And they've done the same exact thing to my mother in law except her dress is getting here later and she ordered hers before me. They've ignored her requests for refunds as well. And I've also discovered that they aren't even based in the UK like they say they are. They're from China. They don't answer your DMs on Instagram and they delete comments and report reviews on websites. These people are scammers. DONT WASTE YOUR TIME OR MONEY ON THIS WEBSITE. Always read the reviews