Yahya A.

Will my experience with this site is really really bad, I don't recommend this site at all,

I first stumbled upon this site via Facebook ad, so first thing I did is called them and inquired about there service, and after 30 call, it seemed to be the best shipping service in term low shipping chargers and shipping time plus the consolidation option, as they told me the rate I get on the rate calculator is what I'll be paying but be warned, their rate calculator will give you the charges by half KG increments $9.99 for the first half KG then $8.99 for additional KG, but this is misleading in reality they are charging by volumetric weight meaning I was charges $30 for shipping a T-shirt, the actual shipping weight was 0.7 KG,

And regarding the shippingspeed, m y package arrived to my US mailbox on the 29th Jun, but not yet delivered to my by the time of this review,

Please avoid this service at all costs

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My reply to Ship2you:

First of all, how can you repack a t-shirt to a smaller box, it was already in a box that barely fits 1 t-shirt,

2nd of all, before signing up with your service, I had a call with customer service manager with inquiries that I needed to clarify, and the first question I asked "Do you charge by actual weight or volumetric weight" I was answer by actually weight. You can refer to your phone call record since you record your calls for quality purposes.

Also the rate calculator was misleading, since it didn't have any indication about charging on volumetric weight as well as your claim the you charge $9.99 for the first half KG

As Ship2you customer, I don't care about what your 3PL(DHL) T&C are, what consirns me is you own terms and and conditions that should match your services, and your T&C didn't state in anyway that your are going to charge by actually weight or volumetric weight which ever is higher

Here is a link to borderlinx service term, maybe you can use it to update your T&C