My balikbayan box was sent in March 2015, its now July 14 and still waiting for arrival. I was told on the beginning of June that it had arrived in the port of Manila and to leave 2 weeks for it to arrive in Cebu. Even the forwarder in Cebu, after several follow up calls doesn't know when they will get those boxes. Today, i made a follow up call with Jireh UK only to be told it will get to Cebu next week!!! It's been 6 weeks since i was told it had arrived in the port of Manila and 4 weeks since i was told it will arrive in Cebu. Well, if it still isn't in my mum's door by Friday next week then off to Trading Standards between 2 countries that is! This company used to be reliable and forthcoming but standard and service had gone right downhill. But after all the weeks of allowances, i had enough of it. Never again.