We’re in this together! Stay safe with our COVID-19 guide

Developed in part with a grant from
the National Science Foundation

Yael D.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Business

Member since February 2020

  • Review


  • First Reviews


  • Thank Yous


  • Fans


  • Profile Views


Review Distribution

1 Review by Yael

I work for the biggest Research institute in Israel. We bought a very sophisticated robot from a Polish company for more the 500000$. The system is run by a Dell computer and was installed about 6 month ago. Everything is under warrenty. An outside technician came to fix a problem in the robot yesterday and the Dell computer crashed down.
It turned out that we need to transfer ownership from Poland to Israel and this process takes TWO WEEKS. This is shuffling paperwork through Dell company bureaucracy. This fits the middle ages when you ran a grocery store with books.Have DELL heard about COMPUTERS and EMAIL?
Furthermore, until this paperwork process is not completed I can't place a call to fix the computer. I don't know how much time that will take and I can't call the robot technician to check my system.
Is DELL trying to shut down the research in my institute? I am sure that my institute buys a lot of computers and how DELL are going to solve this issue will effect future purchases.

Yael hasn’t received any votes.

Yael hasn’t received any thanks yous.

Yael doesn’t have any fans yet.

Yael isn’t following anybody yet.

Similar Reviewers on Sitejabber

Dee O. reviewed Dell

I've used PCs since the 90s - NONE of them (EXCEPT for the Dell Inspiron 5559 Notebook) - ...

Rezgar S. reviewed Dell

I bought my first laptop with one month warranty. Laptop is good! Then another laptop and...