Yacine M.

This site (Booking.com) is a legal and official web scammers. They overrate their partners (hotels and car rental companies) to catch customers with high rated services at low cost compared to other honest webservice provider. I booked a hotel and a car for my trip through Booking.com. First, they withdraw more than what was agreed on from my bank account. When I got to destination, the rental company refused to honor the car rental, and Booking.com withheld the total amount of my rental even though it was their partner who refused to complete the rental. There is no customer service to help you when you end up in such situation, and you keep sending them email, to which they keep replying with the same message under different customer service agent name. The hotel was a mess, yet it was high rated. You do not realize the scam until you reach your destination, and the money has been deducted out of you account, for which you can do nothing.

Don't waste your time and money.
I had an emergency and could not fly on the due date. When I called customer service, they were very rude and unprofessional. I asked to talk to a supervisor, and it was worst. The guy was literally mocking me over the phone, wishing me good luck if I wanted to get a refund.
If I had the option, I would abstain from giving them even half a star, unfortunately, I have to pick at least one.