XZu H.

I cancelled Ipsy subscription 1 year ago. Suddenly a week ago I see 2 random charges of $94 on my account and it just said paypal. I went to look on Paypal and saw that it was coming from Ipsy! I found out there's no phone number to call Ipsy. I wrote an email to them and waited (24 hours!) for the response that just said they will forward my email to "billing email" as soon as I provide them with screenshots of my bank account saying that it's from ipsy... I provided them with pictures and did not receive a response, so I wrote 2 more emails asking why this money was taken out of my account and no one response AGAIN! A week later, Ipsy responds saying that they apologize for not responding right away and that they see that money was refunded (they are right, money was refunded at this point, but it took almost 2 weeks to refund). They never provided an explanation of why this money was taken out in the first place... and at this point I was done and did not want to respond anymore because I didn't want to wait for another week for a response... Beware of this company!