Rebox give a lot of advise and several solutions with email and phone. But when the problems stayed they ask us to send over the receiver. Within a couple of days we got a brand new receiver back. After checking at Rebox this receiver seems to be good but after checking this receiver also goes wrong at Rebox. They have send over a brand new product without any restrictions. Our experience is very good 100% trustfull. A company who knows what service is.