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I ordered two pieces of items on April 23rd, now is June 10th, I did not receive anything. I emailed the customer services twice! No solution and no refund and I have no idea if they ship the order. Totally bull$#*!tttttt
Xx Y.'s review of VRG GRL earned 5 Very Helpful votes
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Scam of a company - followed their directions to send back for a refund and they said it would...
Hey there,
I’m very sorry to hear that you are yet to receive your order. Unfortunately, due to COVID-19 there are significant delays with shipments due to border closures, government restrictions and airline cancellations. For further information regarding international shipping delays, please refer here - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates.
We are in frequent contact with Australia Post and they have advised that unfortunately the challenges presented by the pandemic mean there are delays as they adopt additional safety measures to protect delivery drivers and customers. Other factors contributing to delays include fewer flights, international delays and increased volumes as more people start shopping online.
Please note that as standard shipping parcels are sent on commercial aircraft, there are delays of a few weeks depending on your country's restrictions as there are very few international commercial aircraft operating at this time. The postal services are working around the clock closely with partner airlines and postal operators to move items as quickly possible. We hope to see parcels moving again soon!
You can keep an eye on your parcel using your tracking number that was sent to you when the parcel was dispatched. The same tracking number can be used to track your parcel with your local postal services tracking website. While your parcel is in transit between Australia and the destination country, the tracking details will not update until it has been scanned by your postal service. Due to this, your local postal service will not be able to track your parcel until it has arrived into the country. When your parcel has been scanned into your country the tracking will update.
Can you please get in touch with us via email (info@vergegirl.com) with your order number and our customer service team will be able to provide you with further tracking updates?
We really appreciate your support during this uncertain time. Please let us know if you have any further questions. We hope you are safe and well!
We apologise for any inconvenience caused by these delays. Thank you for your patience.
Thanks a million X