First I have been very patient and understand with this company for about 2.5 years now. I agree they have low prices but that comes with many headaches and stress.....but when it's down to them being liars and thieves, it's the last straw.
Here is the long story, but covers alot:
In mid 2016 they had bundle of a used phone and 1 year of unlimited text/talk, 1 gb data for about $250. Steep but I needed a phone and plan. I paid $10 to port my number over and did not work, I was promised a refund for that and never got it. so lost of $10 and lied to. Upon using the device, I found out I cannot use group text/chat with my family. Then I had to cough up another $20 for this service by FP. I barely use the phone but it's hit and miss with both phone calls and texts. The very next year before I can switch I already got charged, they do this a month beforehand to make sure you are stuck. Well, they overcharged me by $20. They charged me twice for group texting and took nearly a week for them to refund me after threat of chargeback.
A few months gone by and my son broke the phone. I asked them what phone I can get to continue using their service because my family donated an unlocked phone to me. They told me I have to go to their shop and buy one that said CDMA on it. The one I got was GMS and wont work. I could not afford their crazy prices so I waited a bit more.
Then they had a prepaid plan the same as mine for way , way cheaper at $50 so I got one and a preown unlock phone to use this time. Activation and again paid extra $20 for group texting. However I was told after a year I cannot use the card and will have to buy a more expensive one that they have. note when I bought this off of Best Buy, it said it can be renew for the same rate......one said this while their ticket reps said not true. After a good dozens of messages and a claim with the BBB, their supervisor said it can be renew for the same price. This was important because I need to port the number over and cancel the other account I have with them before they charge me hundreds again.
Service has been crappy to be honest, missing calls and but at least the texts are fine. A few months ago, I keep getting a 2mb data usage out of nowhere but
never affected me because I don't use up any data to begin with. Less
than a week ago they had a update to their messaging app and I did that.
Right away I got message I used near my max, first time ever but still
under the 1gb. This was at the end of my last cycle. Then on Nov 26 I
went out and the first thing I got was I used all my data and need to
top off. I wasn't able to use my phone at all. I came home and check my
usage online and saw they drained my entire 1gb for the month in less
than 50 mins (35 mins to be exact, from 7:15 - 7:50 pm)on Nov 24 at around 7ish pm. I as at home on wifi with
their data turned off as usual. I checked my phone and saw it was
running in the background when I turned of data already. Wow, I checked
the months before and notice each month my data usage keep going up and
used all by their app. I have on option for my phone to switch to wifi
at home or anywhere that has it and manually check each time for more
than 2+ years with them so I know for sure. My phone showed them running
in the backgound on their own. So all my month's data gone 50min on the
first day of cycle and I no longer able to use my phone. I called but
not allow to speak to them unless I paid a monthly fee. Either I top
off, which mean keep paying $20 each time just to having them drained
data within mins, even when you are not using your phones. The only app
that used all this was their app. I have other running which uses less
than a few megs each for the whole cycle. Also, beware if you add your
cc to your account, they will charge you out of nowhere.