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Xiao K.

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1 Review by Xiao

Candere By Kalyan Jewellers

  • Candere By Kalyan Jewellers

“Terrible customer service. Regret ordering with them”
12/4/18

I had ordered a diamond pair of earrings and it was not delivered on the date as promised. I was not given any update about the delay from Candere, I had called over 10 times requesting an update and everytime they gave different excuses and said they will send me an email with the status of my order but no one ever did. It has been over 10 days past the delivery date and only after I requested and spoke to the manager to cancel the order they said they will deliver by this week but I still haven't got any update from them. Once they receive the money online they stop replying and have absolutely no regard for customers

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Candere b. – Candere By Kalyan Jewellers Rep

Hi, thanks for sharing your experience with us. We sincerely apologize for the inconvenience caused to you. We’re normally known for our exceptional service, and we regret that we missed the mark. Your feedback makes us better.

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