I used it 2 years ago, and it was good, quick turnaround. But this time, after they received my bag in Nov, now 2 months passed, I got nothing. I emailed and checking the status, they replied back and says there's some delay, and the time it takes to offer is about 30 business days. Even with holidays in between, how many business days are there in 2 months? I'm still waiting for my offer, will keep update this.