I am taking time out of my busy day to write this review because of the positive experience I had with Jewelscent's customer service. My father sent my daughter and I both products from this company. Long story short he didn't realize he needed to choose ring sizes. They were gorgeous but huge. I contacted customer service and they decided to send my daughter and I rings that fit us, and allow us to keep the originals my father gifted us. This is normally not in their policy, as they only replace rings that are received a different size that placed on the order. They didn't have to do this, but their customer service was quick, kind, and they are good to their customers. I would recommend this Jewelscent for gorgeous quality products, rings, and 10/10 customer service.