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Xavier N.

LĂ©vis, Canada

Contributor Level

Total Points
80

1 Review by Xavier

  • NHLShop.ca

3/10/21

If you want pain in your $#*!, just buy there. I bought 2 t-shirts but they were too small. I went on their website and it was really hard to find how to process, both chat, phone or email for help.
Finally get the address to ship to, no online return form, only paper to sent with purchase.
I paid for the return + they don't refund initial shipping fees. I put a tracking so I know it was deliver.
After a 2 weeks following the delivery, no refund so I sent a email and an automatic reply saying someone will get to me. 1 week later no news, so I called them and I was told the refund can take up to 4 weeks.
An other week later, called them saying they didn't receive anything. I sent them tracking for the package, they replying saying they will refund but next time, to get a tracking and follow online instruction for return. Those asholes lost my package and are blaming me even after I have send them delivery confirmation.
There is no chance I will reorder there is MY ENTIRE LIFE.

Tip for consumers:
Don't order there

Products used:
None, I have reorder somewhere else

Service
Value
Shipping
Returns
Quality

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