Ordered gold and had same problems as every1 else, eventually got 4k of 30k and was told they r trying to get for me etc etc, live chat was hopeless and they kept ignoring me in the end. I payed via paypal and opened a case against them to find paypal were not interested and closed the case saying it does not guarantee the quality of the goods, this i couldnt believe! In the end i threatened them with making a VISA dispute and they were worried and i got my gold a few hours later, yes all of it! I think they hope you go away quietly without a fuss, but not me, if i pay for a service i want to get that service. So plz if the same happens to you DONT GIVE UP! And threaten with VISA dispute, their whole attitude changed after that, good luck