Woodie H.

Gearbest has had a dreadful reputation for, well everything. For many years Gearbest has been a black hole we have throughen money into in the vain hope it will through something our way. The Gearbest customer service was almost non existent. That being said, in the last few years Gearbest has come to understand that modern shoppers now shop reviews before purchasing form companies. Bad reviews turn customers away and hurt the bottom line. With all Gearbests shenanigans being freely passed around the internet for anyone to read, the customer service department has started making steps toward improving their image, small tentative baby steps though they may be.

After 4 years of asking for a refund for the product that they first shipped with fake tracking number, shipped to the wrong address, than refused to supply a real tracking number until after it was too late to get a refund all the time knowing the product had been returned the them, then when I tried to used the insurance they sold to me they refused saying I gave them the incorrect address. Even when I proved with their own documents that I had not given the address they shipped to they continued to refuse to refund my payment. I continued to regularly supply poor reviews to every review site I could find every quarter, laying out the entire history including all the unspecific boxed responses sent to each attempt to communicate with them.

At some point Gearbest realized that all these reviews are still out there floating around and being read. They started trying to do something about them, not the right thing but something. Gearbest finally agreed that they would send my payment back if I wrote updates and gave them improved schres on my reviews. Will I said that when I recover the money I would. So they sent the repayment and here I am writing a review up date.

Gearbest has dune the right thing and returned my payment for the shipment that they shipped to an incorrect address and was returned to them. While there were issues with the process, I believe that Gearbest has seen the light and realizes that they must take these issues seriously and act responsibly. I am sure that if everyone who has an issues with Gearbest were as stubborn and dedicated as I am in continuously and endlessly writing reviews the Gearbest customer service department will continue to make strides towards ethical and customer centered business practices.