Wonju A.

What a horrible company to deal with! I booked a trip for my parents to see my brother to attend his graduation ceremony from Royal Canadian Armed force from Vancouver to Montreal in June. The ceremonial service date changed from Friday to Thursday, so I was trying to changed their trip date by one day, and when I called, customer service said that it will cost them $1300 for both way to change the date. Their ticket only costed $1000 with taxes included. ARE THEY INSANE? And then the customer sevice lady told me that she will give them a credit for the cost of the flight, less than what they paid, but will have to pay the penalties of $150 and rebooking fee of $300 but they would need to use the same airline. The airline they booked does not offer the flight when they need to fly out to attend for my brother's ceremony service. I will NEVER use their service EVER AGAIN and PLEASE PEOPLE STAY AWAY FROM FLIGHTHUB!