I ordered The Orchard Fruit Basket for someone's birthday in Florida. I was so disappointed what was sent. It showed a basket with fruits what they (the local supplier) sent were the fruits on what looks like a paper plate shabbily wrapped in plastic. Giftree has offered a refund of the basket only or $30 credit. I strongly believe I should be refunded more. I will not use their service nor recommend them as they have chosen shappy suppliers
Hi Winsome,
I'm really sorry that we let you down. I have reviewed your pictures and can definitely see why you'd be disappointed in receiving a wicker tray vs. the beautiful wicker basket shown. When sending gifts to loved ones, the presentation is everything and you are absolutely correct to expect only the best.
I would be happy to take care of this for you and can definitely move forward with a 50% refund of the order total, OR alternatively, I'd be happy to send a beautiful gift tower with my sincere apologies for the lack of presentation on the recent gift basket received.
I realize that your concerns were never about the money, but making a great impression, and I'd love to see this through to a much happier ending for both of you! Please let me know if you have a preference!
You can reach me back at reviews@gifttree.com or by phone at 800.379.4065.
Best Regards,
Sara Marlo