We purchased an LED mirror from Decoraport online. One side of the LED strip has 3 bulbs missing, so the mirror looks dark in one corner. We took a photo of the defect and sent it to Decoraport. After their review they asked us to send the mirror back first, before they would send back a replacement. It would be a large effort for us to wrap, pack, and send the mirror back, so we suggested that they could just send me a good LED strip, and I would do the repair. They refused and insisted that we sent the bulky mirror in first, plus doing a whole bunch of paperwork. All these hassles were caused by a defect in the product, and Decoraport made no attempt to make things easier for the customer.