Match.com customer service is the worst customer service I have ever experienced. The information given is wrong about your cancelation then the customer service specialists are rude, disrespectful, and refuse to allow you to speak to supervisors to file complaints. They are located in Manla and have a difficult time understanding and speaking English in addition to treating people horribly. I would never sign up for Match again and will tell everyone I know about my experience with the customer service. The sad part is the site is actually okay it's the customer service people driving customers away. IF YOU ARE CONSIDERING JOINING DO NOT! GO TO ANOTHER SITE WHERE CUSTOMER SERVICE IS A PRIORITY! THEY ARE NOT ACCREDITED WITH THE BETTER BUSNINESS BUREAU (according to the www.bbb.org/dallas/business-reviews site)... NO WONDER WHY THEY ARE SO HORRIBLE NO ACCOUNTABILITY.