Wilson W.

I placed an online order on 1/1/19 for next day air service. Merchandise was over 200$. I received an email on 1/3/19 stating my package was delivered. I contacted Fedex who contacted the carrier, they stated that indeed the package was delivered. However, I have no package. I contacted forever 21 customer service via phone the next day 1/4/19 and spoke with a supervisor who stated to me that I would have to wait 8 to 10 business days for any kind of response. How is that possible? I work very hard for my money and you say I have to wait almost two weeks for a response? That is insane and I do not agree with it. I am a VIP member who purchases a lot of product and believe this is VERY unfair. Plus I paid for next day air shipping almost 20$ to receive my package and don't even receive it! This is INSANE. Better customer service needs to be addressed. I will NO longer order from forever 21 online. Or period. Forever 21 I tried to make a complaint via email but your submit button does not work on your page so this was the result. I am baffled at the disgust! This is THE WORST CUSTOMER SERVICE! I was informed after contacting you guys via phone that you filed a claim through FED-EX about MY PACKAGE only to find out a claim was never processed! FED-EX can't HELP ME. I called MUTIPLE TIMES ON SEVERAL DIFFERENT OCCASSIONS and STILL NO ONE has HELPED ME! I have spoken with LIVE CHAT and EMAILED Mutile TIMES! HORRIBLEEE HORRIBLEEE CUSTOMER SERVICE! I SPENT OVER 200$ and PAID for express SHIPPING... STILL NO ONE has helped me with ANYTHING. My package was NOT RECIEVED and my HARD EARNED MONEY was TAKEN from my account! If I could give 0 reviews I would