I can live with the long wait and even the shipping costs, but obviously zulily does not have the actually product before they put in on their site. I ordered 2 compartment storage containers (as pictured) received single, twice. This time I ordered "100% cotton damsak striped sheets", got sateen. (I HATE HATE HATE sateen sheets). The word sateen was no where to be found on the product description so I called. Customer service, at least for me, has been wonderful. I received a store credit (I opened one set) and a full refund for the the other. They didn't want them back, so the local homeless shelter now has two brand new sets of sateen sheets. I know better then to order clothes or shoes on line, especially from a site that does not offer (free) returns.