They said 6-12 hours. After 14 hours I contacted them and was told they may not be able to provide an unlock code and here are a few freeware programs that you can use to software unlock your phone. If it's freeware, why am I paying you for it. So I pressed them for a timeline on when I can expect the code and if they cannot provide one, then I want a refund. They did not respond regarding getting a code, they simply said they would issue a refund. Afterwards I went to sim-unlock.net and got a code in under 5 minutes including payment.