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I average 10-to-15 online orders a week and never get the wrong merchandise, Placed an order with Zazzle and they got BOTH items WRONG, then REFUSED TO REFUND and instead have tried to FORCE a company credit instead.
As the order was around $130.00, I am forced to fight this through my bank. Am also considering placing complaint with the Better Business Bureau for refusal to refund when THEY sent the WRONG ITEMS.
Will J.'s review of Zazzle earned a Very Helpful vote
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Paid an extra $37 for express shipping and it came 3 days later than it was supposed to.
Hi Will,
I am so sorry to hear about the issue that you had with your order of car mats. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I can see that one of our Customer Care Agents has been in contact with you via email. If you have any additional questions, please feel free to respond directly to their email.
Thank you,
Kevin