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My first order on Alibaba, and what a wonderful experience. Fast shipping, great packaging, and great service.
I have used this company for forward shipping to Thailand. They shipped with FedEx, and do not give you all the information about what will happen after they ship your items. Total miscommunication. In dealing with live chat, only canned responses. One person was willing to talk to me, but did not understand my point of view. I ultimately lost $800 in costs for products and shipping after the item arrived in Thailand. I had to finally abandon the shipment because FedEx told me I had to hire a customs broker to get my package, and the cost of that was more than $300 U.S. dollars. I feel they are working hand in hand with FedEx, and the outcome for me and probably others is not good. I recommend nobody use this company for forward shipping. Storage fees in U.S. if you do not ship right away, and storage fees at FedEx in Thailand if you are unable to acquire your shipment because of customs. "If you want your shipment, you must hire a customs broker" Sound like blackmail to you. It certainly did to me. There are other way to ship products to Thailand other than this company. Use them, and be happy.
William W.'s review of MyUS earned 2 Very Helpful votes
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Hi William.
We are very sorry to hear that you had issues with receiving your order. It does appear that customs in your country required the clearance. We are happy to do what we can to help you receive your order but there may be customs requirements locally that you would need to resolve as the importer. We do suggest that our members confirm with customs what may be required for clearance or what duty and tax may apply. Please contact us directly if there is anything further we can do to help resolve this https://www.myus.com/about/contact/