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I sent my books to this company without reading reviews. It seemed to good to be true that they would buy my used text books that I paid $500 for. It was to good to be true. After over a month of waiting I haven't received any sort of payment, their website recommends that you send your textbooks in multiple boxes so that in case one gets "lost" you will at least get something. Well I don't think it was a coincidence that the cheap $5 book made it to them (yet still haven't received payment) and the other expensive books showed "delivered" then they just accidentally disappeared. They then had the gall to tell me it was my fault because I shipped them in multiple boxes which messed up the shipping process causing my expensive books to disappear. I'm certain someone else is enjoying my expensive textbooks right now because of this scam company. They also say once they receive the books they own them and you can't get them back period. So whoever has my medical textbooks right now your welcome I hope you get good use out of my donation. As for anybody reading this review I advise you to stay away from this company because they will steal from you.
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Thank you for taking the time to leave a review and I apologize for any confusion. As mentioned in our shipping instructions and in our previous email to you, the prepaid shipping labels that we provide are one time use labels and are not to be reused. We do not recommend shipping your order in multiple packages, and reusing the same label can cause massive delays in transit or the loss of an item without the ability to track it. Bookbyte has been in business for over 20 years and we strive to offer the best buyback quotes possible for your used textbooks. As outlined in our buyback policy, we are unable to pay for items that are damaged or not received. It is possible that your item is still in transit to our processing facility and once the item has been received and processed you will receive a confirmation email. Thank you for your patience and please feel free to reach out to our Customer Service team with any questions or concerns.
Thank you,
Bookbyte