William V.

I started buying, selling, and transferring BitCoins via CoinBase in 2014, and was a very satisfied customer.

Unfortunately, their service has declined in 2017, to the point that I will no longer be doing business with them. They used to have chat support. That's gone. The only means they offer their customers to contact them, is via a form on their website,
Which generates an automated response.

A month or so ago, I started having problems with the delivery times of my U.S. Dollars to my bank account whenever I sold BitCoin via CoinBase. In the past, when I sold BitCoin, my account online would indicate a date when the transaction would be complete, and it would be complete on that date. Not anymore! A couple days might go by, after the delivery date, and there wouldn't be so much as a pending transaction listed on my bank account's website, or at my bank, if I spoke to someone at the bank.

This month (April, 2017), I have been unable to log all the way into my CoinBase account. If I've cleared my cookies, I usually get a message from CoinBase, when I login, asking me to follow a link in an e-mail they just sent me, in order to verify the
Device I'm using. This month, I receive the same message, but no such e-mail! (Yes, I checked my Spam and Trash folders.) I appear to be logged in; my user name appears in the upper, righthand corner of their page, but I can't access anything.

I've tried logging out and logging back in, and reclearing my cookies, but their site will no longer generate an e-mail to verify my device.

This is just too stressful! To make matters worse, I had set up automatic, monthly buys via CoinBase. I'm going to put the kebosh on that from my bank's end, and am never going to use CoinBase again!