William T.’s Reviews of SeatGeek & more

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SeatGeek

Concert Tickets

“Problem with the tickets”

4/19/19

Verified purchase

While purchasing the tickets 3 times I was told the seats were no longer available. When I clicked back In to purchase seats the 3rd time I didn't realize I selected game 1 and Not Game 2 and I purchased seats to the wrong event... I didn't realize this until I got the event on 4-12-2019 that my seats were for the 1st game of the series on 4-10-2019 and my seats were no good cause that date already passed. I tried to call up and ask the night of the event but I was struggling to get through to receive assistance and I had to go to the ticket office and spend $1200 on 4 more tickets

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SeatGeek T. – SeatGeek Rep Over a year old

We can understand the frustrations you faced with this order. We are generally available between 9 AM to 11 PM EST at 888.506.4101 or if you use the chat feature in the app itself.

In this case as the event you purchased the tickets for had already passed we would not be able to do anything. As our policy is that all sales are final and we are not the primary holder of inventory as a secondary market. While we have options had you contacted us prior to the event, once an event is over our hands are tied.

Warm Regards,

SeatGeek CX Team