Don't let the name fool you. These guys are good, but they are also very expensive. Everything has a charge attached to it. The plumber who did the work was friendly, fast, and efficient in getting our toilet augered, but it was disappointing that he had no camera and locator on the truck to find our outdoor ease-out. They wanted another $500 to come back and check the line with a camera, so I found another plumber who would do it for $200 less. They also threw in locating the ease-out, digging down to it, and adding PVC to bring it to above ground level. So, no ups and no extras.