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1 Review by william

Epoch.com

Epoch.com

2/11/19

Enough is enough. I don't know what it is about this company but I'm getting tired of them indirectly accusing me of fraud. In 40 yrs of using credit cards I have NEVER had any problems. Since I got involved with an online chat site and forced to use Epoch as a payment processor, I have had nothing but problems. I was told my cards are cleared but they are not. Someone that works there has helped me out quite a bit on this RECURRING problem and I appreciate it, and it's not his fault, but enough is enough. I was told the names on 2 of the cards are different. HEY EPOCH, I KNOW HOW TO TYPE MY NAME. THE CARDS BELONG TO ME!!! Tried to use a new card and all 3 were blocked. Well, the online chat site is going to loose my money. I'll let them know why, but I doubt they care either. Now I have to deal with getting all of my information off of epoch servers. I just don't trust them. This better not affect my credit anywhere else.

I was forced to use Epoch at an online chat room site and after using same cc 3 times the fourth time the charge was refunded to credit card and my account there blocked. I called epoch and they said "Something" in their system triggered a fraud alert. After using card several times all of a sudden a fraud alert is triggered? The rep said he could not tell me what triggered the alert. The epoch system is basically accusing me of fraud. There is no problem with my account at the chat site and my cc company says there is no problem on their end. i've tried using other credit cards at chat site but they are all declined. So i can't even use chat site anymore unless i wire money to them.........NOT.

I asked the epoch rep if i could talk to someone higher up to explain and clear up this fraud alert, he said "cant do it" and hung up!! The only thing i haven't tried on chat site is debit bank card............NOT GONNA HAPPEN!

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