William P.’s Reviews of LightInTheBox & more

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Wholesale Clothing

“Misrepresentation - but got a refund after complaint.”

3/1/17

The shipping time shown at checkout is significantly shorter than the time shown in shipping details once the order is confirmed - up to three times longer: 9 days against 30.
Wrote sitejabber review.
Received a full refund.
Item arrived after 35 WORKING days - more than a month after ordering.

* LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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LightInTheBox F. – LightInTheBox Rep Over a year old

Dear Customer,

Usually we use our ticket center to keep in touch with our customers, I guess you might don't know how to create a ticket. No worries, the supervisor of customer service created one for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile) You can find your ticket refer to following picture or this link: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14860865

Please note because the shipping method you chose for this order was postal service. It's the cheapest shipping method we have, while takes the longest shipping time for delivery. It usually takes 10-20 working days (14-28 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the check out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit. And it doesn't provide online tracking service. We guess you might haven't noticed this so you're inquiring about your order.

Your order was shipped out via airmail on 2017-02-05 with the reference number SYLLT42119482. So you shall receive the order before [2017-03-05], which is the 28th day of shipping. However, if you do not receive your order by that day, please reply in the ticket to the supervisor. We'll either issue the refund or arrange a reshipment for you.

Sincerely,
LightInTheBox Customer Service