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William O.

Contributor Level

Total Points
81

1 Review by William

  • CoffeeBeanDirect

12/12/19

I ordered my coffee before the holiday shipping rush, I thought. After fedex(useless) failed to deliver on scheduled date they pushed delivery out another 3 days. On Monday I called CBD to see what went wrong and was told,"due to holiday things are running behind, do not worry your coffee WILL BE DELIVERED Tuesday". Tuesday came and NO DELIVERY, so I opened a PayPal dispute and requested a refund since the delivery was 5 days late and I purchased locally. CBD responded that they had spoken to fedex(useless) and they were ASSURED delivery for Wednesday. Within 1 hour of their response fedex(useless) updated the status of delivery to state scheduled delivery was now THURSDAY(today). After I watched the fedex(useless) driver pass my house this morning I called fedex(useless) and was informed that CBD had filed a request for return on WEDNESDAY! I went to PayPal expecting to see my refund but NONE had been issued. These scumbags do not provide the product I purchased and because I complained they turned the delivery around and are holding my money. SCUMBAG LIARS, DO NOT BUY FROM THEM!

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